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| JOHN W. FLETCHER SUMMARY OF QUALIFICATIONS
Versatile CTO with expertise and comprehensive experience in information technology and Telecommunications.
Adept at assessing business needs and implementing technologies to optimize efficiency and enhance overall operations; competently adapts for business environment changes.
Diligent, analytical, goal-oriented executive who sees the visions and missions of the organization as paramount, but is flexible and open to change and new ideas.
Perform favorably in dynamic environment. Proven record of successful management, team development, and motivation of diversified staff to excel.
PROFESSIONAL EXPERIENCE THE BAHA'I NATIONAL CENTER, Evanston, IL 1998 – 2007
Director of Information Technology Department (Chief
Technology Officer), U.S. administrative headquarters for Baha'i Faith; oversee technical operations that support and serve 29 different departments, 295 employees, and 350 staff and volunteer end users, 8,150 users in the field.
• Direct all aspects of IT Department comprised of nine sub-departments with a total of thirty staff members.
• Orchestration of all technologies, VoIP (Voice over Internet Protocol) phone system, local networks, Frame Relay and MPLS Wide Area Network, Microsoft (MS) Windows 2000, 2003, servers, MS application and virtual servers; network administration, help desk functions, migration to Microsoft (MS) Exchange mail, MS SQL server database, and MS SharePoint document management and collaboration servers.
• Oversee Internet/Web development and maintenance, implemented Content Management System.
• Direct all software development ($1 million dollar budget).
• Plan and manage $4.2 million overall IT budget.
• Devise organizational technical strategies to support current and future needs of rapidly growing organization.
• Research technology products; negotiate with vendors; purchase products and services.
• Oversee management of membership office, records office for automated scanning and storage of data; and formal archival department.
Key Accomplishments
• Guided organization through growth from 1 primary server and 8 IT staff to 60 servers spanning 9 major sites coast to coast and 30 staff.
• Established formalized separate Help Desk, Network, Internet, Report Writing, and Applications Development sub-departments.
• 1999-Investigated VoIP technology and implemented system as an early adopter; leading to savings of $1+ million in less than four years; selected IP IBX vendor that is now industry recognized Leader.
• Orchestrated the development of innovative software package to decentralize the management of membership data for 1,189 local communities nationwide.
• Implemented customized accounting package which enabled processing of cash receipts then insert them into MAS500 accounting software.
CENTER FOR NEW HORIZON, Chicago, IL 1996 – 1998
Information Services Department Coordinator
• Established both phone system and wide area network to support 130+ users spanning 9 sites.
• Directed all aspects of department, including planning, procurement, maintenance, and upgrades.
PARK RIDGE YOUTH CAMPUS, Park Ridge, IL 1994 – 1996
IS Department Manager
• Established both phone system and wide area network to support 150 users at 2 sites.
• Directed all aspects of department, including planning, procurement, maintenance, and upgrades.
BADGER TOBACCO AND CANDY, Milwaukee, WI 1992 – 1994
IT Consultant/General Manager
• Hired as IT Consultant for 90-day project and during that time uncovered discrepancies in financial systems usage, and implemented corrective actions that reversed negative trend.
• Selected by owners to assume role of interim General Manager to resolve major management issues.
 Fletcher Consulting 1986- Present
Owner
• IT consultant specializing in Voice over IP (VOIP) for small, Medium or Enterprise sized business; contract CIO/CTO; oversight or implementation of Wide Area Networks, server installation/management.
MILITARY SERVICE
UNITED STATES AIR FORCE 1968 - 1974
• Served in Strategic Air Command and South East Asia, Secret Clearance, Honorable Discharge with rank of Staff Sergeant  CIVIL AIR PATROL, USAF AUXILLARY 2008-Current
Served as Squadron Deputy Commander of Seniors, as Emergency Services Officer, as Information Technology Officer. Served as Director of Finance for Illinois Wing Headquaters, Civil Air Patrol from 2008-2011 Mission Air Crew Scanner and Mission Air Crew Observer; current rank Captain. Current position is Squadron Commander, Fox Valley Composite Squadron, West Chicago, IL DPA
EDUCATION
CHICAGO NATIONAL COLLEGE, Chicago, IL
Doctorate: Naprapath, 1986 Completed accelerated program
AFFILIATIONS AND SERVICE
Member IEEE and Illinois IT Association 2005 - Present
Inductee, United Who's Who 2006
Board of Directors; Umoja Project 9, Inc. A non-profit organization. 2006- Present
• Treasurer
Board of Directors; Baha’is of Lisle, Illinois 1998 – 2011
• Chairman 1998
• Vice-Chairman 1999 - 2005
Board of Directors; Baha’is of Wheaton, Illinois 1974 – 1996
• Chairman 1974 – 1976
• Vice-Chairman 1976 – 1977
• Chairman 1977 – 1996
HOBBIES
I love to Travel, so far I've visited; India, Israel, Nepal, Thailand, England, China, Hong Kong, Canada, Mexico, Japan, and 49 US States. New Hampshire, I'll get there one day! PHOTOGRAPHY; 35mm SLR, Digital/film, Landscapes and Aerial (for CAP) And yes, VOIP! I think it's fun....
If you would like to contact me please use the e-mail link here: | |
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